F.A.Q.

What is Fragapalooza?

Funny you should ask... we thought long and hard about that question and figured we should probably tell you all about it; more so than one or two sentences could ever do. So check out our About Fragapalooza page for more information!

What is a LAN Party?

A LAN party is a gathering of gaming enthusiasts all in one physical location. The idea is to enjoy gaming on a fast lag-free network while enjoying a social atmosphere with gamers who you may have only previously spoken to online.

Who is behind Fragapalooza?

Fragapalooza is brought to you by a team of gaming enthusiasts with many, many, many years of experience organizing LAN parties and other related gaming events, as well as a wide range of related industry experience. Since 1997, we have pioneered the large LAN Event in Canada and made Fragapalooza more than just computer gaming.

Can I win prizes?

Yes, you can, but there are rules and stipulations around winning prizes!

  • REGISTRATION AND VALID SEAT PURCHASE (with or without a value) REQUIRED TO WIN PRIZING (tournaments or giveaways).
  • IN-PERSON and ONLINE prize pools may be different.
  • SPONSORED TOURNAMENTS will be limited to IN-PERSON registrants unless otherwise specified.

Open only to legal Canadians (excluding residents of Quebec) and US residents, 18 years of age or older & age of majority in their province/territory of residence at the time of entry, or with permission from a legal guardian (proof may be requested before delivery of prize). Skill testing questions and presence (either digitally or in-person) may be a requirement of a prize giveaway. Prizing is not transferable unless otherwise arranged with a Fragapalooza Staff member. Fragapalooza reserves the right to alter the prizing depending on supply chains, shipping costs, or extraordinary circumstances.

Can I help out?

If you can help with the event, we could always use more people. When we put out the call for volunteers, we'll ask via our website and give you information on how to sign up as a Volunteer. It is always appreciated if you want to help pack down after the event!

How do I book a seat?

Registering for this year's event allows you to sign up for an event seat. You cannot reserve a seat until you pay for your registration. Unfortunately, we cannot hold seats for people until they pay. Once your registration has been completed and paid, you can pick your seat on our seating plan. We accept payment via Electronic Funds Transfer (EFT) or PayPal.

What is the refund policy?

Because we need to secure the venue and rentals as well as plan for a given number of attendees, we are unable to offer refunds. However, your seat is transferable so you can give or sell your seat to someone.

How old do I have to be to attend?

We don't have an age limit for our events; however, those under 18 must have signed parental consent forms with us before they can participate in the event. The forms will be available on our site shortly.

What can I play?

Fragapalooza is a Bring Your Own Device (BYOD) event, so you'll need to bring everything related to your device, including your own software and games. You'll also need a power strip, as we provide one socket per participant.

Can I plug in my...?

Probably not! The only items you can plug into the Fragapalooza Event network are those relating to your PC and low-powered peripheral items such as phone chargers. Items such as microwaves, kettles, mini-fridges, and desk fans are prohibited.

What about consoles?

Consoles are Welcome! We don't mind if you want to set up a console at your seat, too, but you'll have to use the same monitor as your PC, and we ask that you only have one system plugged in at once.

Can I bring two screens?

No, there is only sufficient room and power for one monitor per person. You may purchase multiple seats if you would like to have multiple monitors. You share a 6ft desk with another participant, so please be considerate with monitor sizes and other equipment on your desk.

Am I allowed to use speakers?

No, all sounds must be played through headphones.

Can I bring my own network kit for additional connections?

No. We provide one Cat5e cable per PC; additional connections should be ordered when you book your place. The extra connections are only intended for items such as laptops or consoles; if you want to bring a server to play on, you need to place it in our FP Server farm area.

What about sharing files?

You cannot share any copyright or illegal materials on our network.

Is there internet access?

YES. However, it is a LAN party, so we'd like everyone to play on the LAN. We appreciate that you may wish to play on an online server, like MMOs or live service games, so that will be okay.

Will there be any servers running on the LAN?

We'll have a good range of dedicated servers available on the LAN; just ask us if you want us to host a server for any particular games.

Will you be running any tournaments?

Yes, we run a range of fun and prize-winning competitive tournaments at our main events.

Can I bring my own alcohol into the venue?

No. The venue premises are licensed therefore, all drinks must be purchased and consumed from the bar located in the upper level. Anyone found to bring their own alcohol into the venue or inebriated/intoxicated will be asked to leave the event and forfeit their registration for the remainder of the event.

What about food?

The venue may have restrictions on what you can/cannot bring, and you should refer to our Venue page to determine if there are any. Feel free to reach out as well.

Where can I sleep?

You can sleep in the designated areas on the seating chart if you need to rest, provided space is available. We strongly recommend using earplugs in the communal sleeping areas. Alternatively, local hotels are listed under the relevant event pages.

Are there showers?

This depends on the Venue for the current event, so please see the Venue page for information on this and any other amenities.

Who is responsible for my equipment at the LAN?

In short, You are - Fragapalooza does not take any responsibility for your equipment during the event. You are strongly advised to take security measures such as locking your equipment to the table and not leaving small valuable items around. One of the best ways to protect your gear is to make friends with people around you and watch each other’s gear. Fragapalooza is facilitating a fun and safe social event, and we try our best to be on guard, but we are limited in what we can do.

How do you know who should be in the event?

Everybody at the event will be given an ID Tag on a lanyard to wear. Anyone without an ID Tag will not be allowed into the venue after hours. Staff will be on duty throughout the night to check ID Tags.

Is my equipment insured?

Insurance is not provided for your equipment; you are advised to make your insurance arrangements. Some home content providers will extend policies to cover you at such events. Public Liability insurance is provided, but this is for people, not equipment.

Are there any first aiders at the event?

Qualified first aid coverage is available during the venue's business hours.